Mystery guest audits
Know what your guest actually experienced.
We visit your venue as an ordinary guest, record the whole visit, and score it against a standard you approve in advance. You receive the result with the evidence attached — audio, photographs, timings and the exact wording of every standard applied.
What makes a check defensible
Every item
A score is never a number on its own. Each one carries the standard it was measured against, the inspector's comment and the moment in the recording where it happened.
Every visit
Audio recording, full transcript, photographs and a timing log of the service sequence — from the moment the guest walks in to the receipt.
Every dispute
Your manager can contest any item. A methodologist reviews it against the recording and answers. Only they can change a score, and only with a new edition that records what it was and what it became.
From visit to report
We agree the standard
Your checklist, or ours adapted to your service model. It is approved before the first visit and frozen — a check is always scored against the edition that was in force on the day.
The visit happens
An inspector visits as an ordinary guest. Nothing is staged and nobody is warned. The visit is recorded in full.
The book is verified
Before anything reaches you, every score is checked against the standard it sits on, every block total is recomputed and the transcript is checked to the end of the recording.
You receive the result
In the portal, with the evidence. Your managers can open any item and hear the moment it refers to.